Deliver a compelling web presence and increase your customer engagement with our Web Experience Management solutions.

WEB EXPERIENCE MANAGEMENT

Enterprises today require a unified and secure web experience and content management platform that combines responsive design, multi-channel touch points, and the creation of compelling experiences, irrespective of the channel or device on which the experience is delivered.

WEB EXPERIENCE MANAGEMENT CHALLENGES AND OPPORTUNITIES

Customers expect to access relevant web content seamlessly across several channels and devices. They also expect a tailored, contextualized and engaging experience on the web. Customers are more engaged when they have easy access to information on the products and services they need. The quality of this experience helps organizations achieve customer acquisition and retention goals. On the flipside a poor experience often results in lost customers and dilution of brand equity.
In addition to managing customer experience on various channels, organizations are also struggling to provide unified and relevant enterprise information access for their employees as well as external stakeholders such as partners.
There is therefore a definite need for scalable content management systems (CMS) and portal and website management solutions that enable you to build websites and portals capable of handling high traffic, while providing real-time targeted, contextualized and personalized experiences.

WEB EXPERIENCE MANAGEMENT SOLUTIONS ADDRESSING BUSINESS NEEDS

Responsive design

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To display content and provide experiences that are consistent across devices and platforms. 

Contextual browsing

Users get an intuitive interface that provides contextualized information based on user type or demographic. Thus your organization can convert valuable visitors into loyal customers by giving them the information they want in a natural and identifiable format.

Tailored compelling experiences

Build meaningful relationships by creating contextual, compelling content with persona-based segmentation. Real-time customer insights and analytics ensure that content and user experience are always insightful and compelling.

Real-time market feedback

To identify possible process improvements for optimizing marketing effectiveness.

Social Integration

Integrate social widgets and communities within your websites. Also leverage social data mining and sentiment analysis to gain granular customer insights.


FROM THE KNOWLEDGEBASE

Creating Compelling Customer Experiences

THE AVAALI ADVANTAGES

Avaali provides advisory, implementation and support services for web experience management using best of breed website and portal platforms. We provide advisory services to unearth issues in the processes that are currently using web and portal enablement. We then design to-be processes and solutions based on global best practices. Our consultants come with significant experience in enabling and enhancing web experience, portal creation, social integration etc.

Talk to our Digital Transformation Specialists today!