Enabling transparency with digital transformation: Srividya Kannan’s journey of building Avaali

Srividya Kannan, CEO of Avaali, shares insights in the Economic Times on how GenAI is poised to revolutionize Customer Experience (CX). By leveraging advanced AI capabilities, businesses can deliver more personalized, efficient, and impactful interactions, positioning GenAI as a potential game changer in the CX landscape.

GenAI is being adopted by global business services (GBS) to enhance value creation beyond traditional operational efficiency. It enables advanced supplier intelligence, data analysis, and market understanding. GenAI can identify new vendor opportunities, monitor compliance, and detect fraudulent activities. This technology equips GBS teams to become strategic influencers, transforming their role from back-end support to […]

India’s manufacturing sector is experiencing a surge in job growth. According to a report from Indeed, the global hiring platform, the country’s production and manufacturing sector remains one of the most active job postings, with a 36 per cent increase. Despite this growth, the industry faces a 40 per cent talent mismatch, partly driven by […]

Budget 2024 Expectations Live: “As we envision ‘Viksit Bharat’ by 2047, marking 100 years of independence, India aims to become a developed nation through comprehensive socio-economic reforms. Central to this vision is the focus on manufacturing, with special emphasis on sunrise sectors such as machine learning, artificial intelligence, and renewable energy. For IT Industry, The […]

Srividya Kannan, the CEO of Avaali, shares insights on the future of Robotic Process Automation (RPA) and its pivotal role in driving business transformation. As organizations increasingly adopt RPA, Kannan discusses how this technology is set to revolutionize business processes, enhance efficiency, and enable enterprises to stay competitive in a rapidly evolving market. Her expertise […]

India’s digital policy faces a complex challenge in balancing the need for privacy with the desire for economic growth and the adherence to ethical standards. As the nation advances in the digital age, policymakers must navigate the intricate dynamics between protecting individual data, fostering innovation, and ensuring that the digital ecosystem operates with integrity. This […]

The Interaction highlights AI’s transformative impact on workplaces by automating tasks, enhancing data analytics, and improving customer interactions, particularly in HR, finance, and supply chain operations, driving efficiency and innovation. Despite concerns about job displacement, AI creates new opportunities and underscores the need for continuous learning and upskilling, as historical labour shifts show technological advances […]

Industry quote feature for National Technology day on the backdrop of how Avaali is dedicated to fostering innovation through periodic innovation teams that push boundaries and drive market-leading AI solutions. The company promotes an entrepreneurial culture, encouraging ownership and excellence at all levels, exemplified by the Kamala Neela Trust initiative to educate underprivileged girls.

The interview showcases Avaali’s proactive exploration of GenAI to significantly enhance GBS operations and unlock sector potential. Your views highlight GenAI’s transformative impact across industries, emphasizing the need for transparency, bias mitigation, and strict guidelines for ethical AI deployment. You outlined GenAI’s potential in revolutionizing sourcing, procurement, and customer service, balancing customization with scalability. It […]