While there are many things that play across the sector, some of your key challenges include:
- To be agile and resilient on the one side while at the same time ensuring that you are achieving compliance especially in the backdrop of a dynamic regulatory environment and an increasingly competitive marketplace.
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- Revenue growth – ensuring that revenue growth comes from a good mix of not only adding new customers but also increasing the share of wallet from existing customers.
- Compliance Pressures – this calls for more internal rigor and discipline to manage the continuous changes to regulations.
- Get more customer centric and organize your internal business process in a manner that they are able to proactively recognize the needs and serve customers better. The rise of social media has transformed customer relationships. Your customers are no longer just consumers of your services – they are playing an active role in shaping your engagement at every step.
The convergence of information management, analytics and social is shaping financial services like never before. Banks and financial service firms are optimizing their business process in order to maximize efficiency and bring control to the overwhelming amount of information that powers your organization.[read more=”Read more” less=”Read less”]
Best in class organizations are constantly looking to reduce time to revenue by automating manual processes and eliminating lag times for processes such as customer on-boarding, loan origination and servicing, branch banking, compliance and all processes that deal with manual workflows.They are looking to minimize or even eliminate paper based processes and implement solutions that will help them address the challenge of dealing with regulatory requirements. They are also looking to personalize their engagement with customers via multiple channels. In addition, they are looking to leverage social technologies not only to communicate with customers in a secure and compliant manner and include custom reporting.Banks are also investing in strengthening their brand and customer experience right from new product launches to the way they engage with their customers virtually to create compelling experiences.
Critical Success Factors
In order to succeed in the context of these challenges, it is increasingly imperative to bring down the cycle time and ensure quicker time to revenue. Also being completely adherent to regulatory and compliance requirements is extremely critical to business. Given the highly competitive environment, banks are also tightening relationships with existing customers and monetizing every touch point including customer service calls in a call centre. Finding ways of cross sell and upsell is absolutely imperative to ensuring growth in revenue.
Key Business solutions
Our solutions help you to streamline, govern and accelerate this process. Data is captured appropriately and all manual processes are eliminated. This ensures that the process is not only fast tracked, but also all governance issues are taken care of via proper audit trails, relevant content being available when needed and safely disposed based on regulatory requirements.
Improve customer experience and enhance revenues with our solutions. A lot of documentation and redundant processes can be streamlined with our solutions. They not only provide your management team with visibility on where a process is at any time, but also help you to accelerate the process and deliver great customer experience.
With our solutions for Brand Asset Management, your organization can generate better returns from your investment. When integrated with your website, your clients can have visibility to your latest campaigns, products and offers from the repository that can be viewed on any device.
Automate the process of creating and disseminating relevant, consistent and personalized content to your customers on an on-going basis. You understand your customers more than anyone else – their preferences, background and what they are interested in. How for example would you like to offer your customers relevant promotions based on what they are most interested in? Or creating unique institutional reports for each client and distribute them using the preferred channel of the client.
Our solutions addresses all your reporting requirements by way of consolidating all unstructured content into a repository and using this to disseminate via various channels. You have a single source of truth that can be leveraged also during audits. You could put together a safe disposition strategy as required by the regulatory bodies.