Karnataka, which is already home to over 875 Global Capability Centres (GCCs), aims to attract more centres including talent in coming years. On Wednesday at the Bengaluru Tech Summit, Karnataka IT Minister Priyank Kharge said through the GCC Policy, “We aim to ensure Karnataka remains top destination for GCCs to thrive and innovate.” On Tuesday, […]

The proliferation of Global Capability Centers (GCCs) has undoubtedly spurred a heightened demand for skilled AI professionals. However, this rapid growth has also illuminated a significant skill gap in the market. By addressing these skill gaps and preparing strategically, job aspirants can position themselves as valuable assets to GCCs and other organizations eager to harness […]

Hailing India’s first-ever Global Capability Centres (GCC) policy by a state, the industry has urged the Karnataka government to step up investment in “Beyond Bengaluru” cities to allow them to compete with the capital city. Launched on September 27, the draft policy focuses on expanding GCC operations beyond Bengaluru to cities such as Mangaluru, Mysuru, […]

A recent nasscom-Zinnov report put a number on the growing India-based Global Capability Centre (GCC) market, estimating it to reach up to USD 105 billion by 2030, with the current export revenue generated by these GCCs being pegged at about USD 64 billion. While innovations, traditionally, developed at GCCs primarily served global markets, the landscape […]

In an era where cost, efficiency, and accuracy are paramount, procurement departments across enterprises increasingly turn to artificial intelligence to revolutionise their operations. AI offers many applications that can drive significant value for any enterprise, from automating repetitive tasks to providing actionable insights. Below are some high-level use cases of AI for procurement and its […]

CXOToday has engaged in an exclusive interview with Ms. Srividya Kannan, Founder and CEO, Avaali Solutions What strategies have GCCs employed to become the top hirers of tech talent in India? Global Capability Centres (GCCs) have emerged as the top hirers of tech talent in India by employing several key strategies: Expansion and Innovation Focus: […]

Enabling transparency with digital transformation: Srividya Kannan’s journey of building Avaali

Srividya Kannan, CEO of Avaali, shares insights in the Economic Times on how GenAI is poised to revolutionize Customer Experience (CX). By leveraging advanced AI capabilities, businesses can deliver more personalized, efficient, and impactful interactions, positioning GenAI as a potential game changer in the CX landscape.

GenAI is being adopted by global business services (GBS) to enhance value creation beyond traditional operational efficiency. It enables advanced supplier intelligence, data analysis, and market understanding. GenAI can identify new vendor opportunities, monitor compliance, and detect fraudulent activities. This technology equips GBS teams to become strategic influencers, transforming their role from back-end support to […]

India’s manufacturing sector is experiencing a surge in job growth. According to a report from Indeed, the global hiring platform, the country’s production and manufacturing sector remains one of the most active job postings, with a 36 per cent increase. Despite this growth, the industry faces a 40 per cent talent mismatch, partly driven by […]