Why India is emerging as the ideal hub for GBS and GCCs
Founder, Director of Avaali Solutions Pvt Ltd, Ms. Srividya Kannan’s article published in economictimes website.
In her latest article for ETCIO, our CEO Srividya Kannan explores how India’s GCCs have transformed from cost-saving centers to strategic innovation hubs driving digital transformation for global enterprises.
Srividya examines the evolution from 1,600+ GCCs employing 1.5 million professionals today to a projected 2,400 centers valued at $110 billion by 2030. The article also introduces 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗛𝘂𝗯𝘀 (𝗘𝗥𝗛𝘀), the next evolution of GCCs that leverage autonomous systems to build operational resilience while addressing sustainability challenges. These hubs represent a fundamental shift in how enterprises balance innovation, resource efficiency, and long-term growth.