Parle Enhances Operational Efficiency and Compliance
 with Avaali’s OpenText Extended ECM Implementation

Client: Parle Products Private Limited


Industry: FMCG


Location: Mumbai, India


Company Size: 2+ Billion USD Revenue | 10,000+ Employees


Solution Implemented: OpenText Extended ECM for SAP Solutions


Implementation Partner: Avaali Solutions

The Challenge

As a large, multi-geography FMCG enterprise, Parle faced several document management challenges that hindered compliance, efficiency, and scalability:

  • The absence of document retention and disposal policies led to growing compliance risks and unnecessary storage consumption.
  • Disorganized and inconsistent document structures—especially across Indian and international operations—caused inefficiencies and collaboration hurdles.
  • A high volume of duplicate documents created confusion and drove up storage costs.
  • The lack of centralized storage for critical SAP documents (invoices, contracts, RFQs, etc.) made information retrieval slow and error-prone.
  • Teams relied on the manual creation of business workspaces for customers and plant records, increasing turnaround time and operational workload.
  • As document volumes grew, scalability became a pressing issue, making it difficult to manage and organize large batches of business records effectively.

The Need

Parle needed a future-ready, integrated document management solution that could not only address these issues but also align tightly with its SAP landscape.

The Solution

Parle partnered with Avaali Solutions to implement OpenText Extended ECM for SAP Solutions, creating a centralized and intelligent document management ecosystem.

Key features included:

  • Automated workspace creation for seamless collaboration
  • Centralized document repositories tied to SAP processes
  • Implementation of retention and deletion policies for compliance
  • SSL encryption across systems for enhanced security
  • License cost optimization through many-to-one user mapping
  • Optimized CIS modelling for better cross-regional collaboration
  • Digital safety mechanisms like a system-wide recycle bin

Results

  • 30% reduction in storage costs
Achieved through automatic identification and removal of duplicate documents
  • 40% improvement in operational efficiency
Enabled by automated workspace creation and centralized access to SAP documents
  • Compliance risk reduction
Implemented lifecycle automation (retention & deletion policies) across departments
  • Improved audit readiness and collaboration
Achieved through redesigned CIS modelling for Indian and international operations
  • Lower total cost of ownership
Reduced license costs via intelligent user mapping
  • Enhanced data privacy and system security
SSL encryption and digital safeguards ensured greater operational resilience

About Avaali

Avaali Solutions (www.avaali.com) is a company that enables Enterprises to drive and deliver business results by leveraging digital technologies. Avaali has strengths in providing Enterprise InformationManagement (EIM), Enterprise Mobility and Internet of Things (IoT) solutions. Avaali’s advisory, consulting and implementation services has enabled enterprises to transform their business processes and engage better with their stakeholders including customers, employees, partners, vendors and shareholders.

Conclusion

Parle’s digital transformation story stands as a powerful example of how intelligent content management, when aligned with SAP processes, can deliver tangible business outcomes. With Avaali’s expertise and OpenText Extended ECM, Parle not only optimized costs but also significantly improved compliance and efficiency—building a strong digital backbone for future growth.