Shared Service Center Automation

Customer Profile:

• diversified conglomerate with operations in over 30 countries.
• strong presence in more than 100 markets around the world.
• Over USD 600 million in revenues 7500+ employees.

Challenges & Opportunities:

• Remote locations in India and abroad where paper documents where processed.
• No digitization and electronic movement of documents.
• No standardized business rules to manage P2P and O2C processes.
• Lack of visibility on process status and bottlenecks.
• Error prone vendor invoice processing and no way to identify duplicates.
• No standard payment authorization process.
• Remittance matching and cash allocation issues.
• High cost per document.

Solution Highlights :

• Advisory services – identified current issues and recommended SSC best practices.
• Evaluated best of breed technology vendors and recommended the best fit.
• Implemented scan & OCR solution to digitize vendor invoices, customer orders, customer payment advices, cheques etc.
• Implemented AP, AR & Sales Order business rules, exception handling and workflows.
• Touchless processing capabilities.

Benefits :

• Reduced invoice cycle time and errors.
• Reduced DSO.
• High volume processing without increasing AP & AR headcounts.
• Complete digitization and paperless office.
• Improved visibility over current liabilities, open customer invoices and process bottlenecks.