India’s GCC ecosystem is booming, driven by government policies, cost efficiency, and a skilled tech workforce. Expansion into Tier-2/3 cities fosters local jobs and economic growth. Avaali enables businesses to establish, automate, and optimize GCCs using AI, RPA, and analytics, delivering efficiency, cost savings, and agile, resilient operations.

Karnataka’s GCC Policy 2024-2029 aims to attract 500 new GCCs, create 350,000 jobs, and generate $50B economic output. Through the ‘Beyond Bengaluru’ initiative, Global Innovation Districts, and a ?100 crore AI Innovation Fund, the policy promotes balanced growth, AI research, talent development, and infrastructure, fostering inclusive, sustainable, and globally competitive tech ecosystems.

Karnataka, home to 875+ GCCs, aims to add 500 more by 2029 under its new GCC Policy. With 34% of India’s $64B GCC market, the state seeks to sustain leadership through innovation, talent development, AI patents, and integration of India-based centres into global hubs, driving economic transformation.

The rapid growth of Global Capability Centers (GCCs) has heightened demand for skilled AI professionals, exposing significant skill gaps in advanced AI, ML, NLP, data engineering, and ethical governance. Job aspirants can bridge these gaps through continuous learning, certifications, practical projects, internships, networking, and developing domain expertise and soft skills.

Industry leaders emphasize that Karnataka’s ‘Beyond Bengaluru’ GCC strategy hinges on strong physical and digital infrastructure. The state’s first-ever GCC policy aims to expand operations to cities like Mysuru, Mangaluru, Hubballi-Dharwad, and Kalaburagi, with two new technology parks complementing Bengaluru, fostering balanced growth and advanced facilities.

India’s GCC landscape is evolving, shifting from serving only global markets to addressing local demands and exploring independent profit models. With the GCC market projected to reach $105 billion by 2030, centres are increasingly acting as autonomous units, driving innovation, revenue growth, and new synergies between India-based teams and global organisations.

AI is transforming enterprise procurement by automating supplier selection, contract management, and RFX processes. Leveraging machine learning and NLP, AI enables faster supplier evaluation, real-time performance insights, automated document creation, bid analysis, and risk prediction—boosting efficiency, accuracy, and data-driven decision-making across procurement operations.

India’s manufacturing sector sees 36% job growth, but a 40% talent mismatch persists. Bridging the gap through upskilling and reskilling is vital for sustaining global export leadership.

Srividya Kannan, Avaali CEO, emphasizes RPA’s transformative role in business, highlighting its potential to streamline processes, boost efficiency, and drive digital transformation, enabling enterprises to stay competitive in evolving markets.

India’s digital policy faces the challenge of balancing privacy, economic growth, and ethical standards. Policymakers must protect individual data while fostering innovation and ensuring integrity in the digital ecosystem, aiming to build a secure, thriving, and ethically robust digital future for the nation.

AI is transforming workplaces by automating tasks, enhancing analytics, and improving customer interactions, driving efficiency and innovation, while highlighting the importance of upskilling, privacy, and strategic talent deployment.

At Avaali, we are harnessing GenAI to transform GBS operations, driving efficiency, innovation, and scalability. Ethical AI deployment—focused on transparency, bias mitigation, and human-AI collaboration—is key to unlocking its full potential across sourcing, procurement, and customer service