Bidco Africa Supercharges Shared Services

Client
Partner
Avaali Solutions
Industry
FMCG
Service
SAP OpenText Vendor Invoice Management and Invoice Capture Center solution

Introduction

  • Bidco Africa Ltd. is a multinational consumer goods company headquartered in Kenya with over 48 different brands and distributorships across 17 countries in the East, Central and Southern African regions.
  • Their products include Edible Oils, Cooking Fats, Margarine, Baking Products, Hygiene Products, Detergents, Laundry Bars and Animal Feeds.
  • The Group operates factories across Kenya, Uganda, Tanzania and Madagascar. The company reaches over 350 million consumers across Africa.

What's This Company About?

About Avaali

The Need

The Challenge

  • Their Shared Service Center has seen tremendous growth in the past years and maintaining the productivity of the SCC team emerged as a key test for the organization.
  • Keeping track of received invoices versus processed invoices was a challenge making it difficult to know with accuracy the pending liabilities at any given time.
  • Invoices and associated documents were not digitally integrated with SAP and there was a need to digitally capture all offline correspondence and approvals in Account payable workflows.
  • No system driven standardized approval matrix for invoice approval and processing that would improve 3-way matching, associated exceptions & Invoice approvals.
  • Improving productivity for the overall process and efficiency in periodic reporting and reconciliation

Process Overview

Solution

  • Consulting from Avaali to understand the current system and business processes, their pain points, their requirements, and the roadmap.
  • SAP OpenText Vendor Invoice Management and Invoice Capture Center solution to achieve faster, touchless invoice processing from scanning to posting.
  • OpenText Enterprise Scan solution to digitize incoming invoices
  • OpenText Invoice Capture Center to automatically capture the invoice details
  • Avaali also took ownership of educating the Bidco users and IT about the solution and thus eased change management. The overall implementation was completed in just 3.5 months

Benefits

  • With this solution, Bidco is now able to automate and increase efficiency by using automated invoice data capture and routing to SAP applications automatically, with minimal need for human intervention.
  • Bidco is able to handle the exceptions and approval flows efficiently using the system-driven standardized business rules and through workflow automation.
  • Bidco can now do approvals through mobile and web portal. Furthermore, the digitized copies of invoices are being stored in the OpenText Archive Server and linked to the invoice document in SAP for future reference.
  • With the implementation of VIM solution, Bidco has been able to consolidate their AP process and now process efficiently all their invoices through a Shared Service Center.

Results

Conclusion

Partnering With Avaali

The Impact that Matter

Our solutions delivered measurable business impact, enabling enterprises to achieve faster adoption, cost efficiencies, and operational excellence.

Highly automated, touchless invoice processing

Consolidated AP through a unified SSC

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Digital transformation isn't just about technology — it's about reimagining how we operate for the future. The Velocious solution has fundamentally elevated our procurement capabilities, delivering the operational agility and intelligence we need to stay ahead in an increasingly complex business landscape. This is more than automation; it's the foundation for our next phase of strategic growth.
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Our collaboration with Avaali went far beyond automation—it was about transforming how we manage accounts payable as a strategic function. By integrating SAP with key third-party systems, they delivered a unified view that enables faster financial decisions, real-time compliance, and improved supplier engagement. What stood out was their ability to align technical execution with business outcomes, ensuring this transformation drives long-term value.
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On behalf of Tata Projects, I express our sincere appreciation for Avaali's exceptional expertise in automating our accounts payable process. This collaboration reflects our commitment to leveraging cutting-edge technology to enhance operational efficiency. We are already seeing notable improvements in agility, visibility, and governance.
Mandar Thakur Desai
Deputy Chief Information Officer – IT & ERP
Borosil Ltd.
After implementing OpenText Vendor Invoice Management for SAP Solutions, we now have enhanced control over our Accounts Payable process through consolidated invoice processing. Our resources can focus on more value-added tasks with manual steps eliminated. Avaali’s deep expertise in OpenText VIM helped us go live in a quicker time frame.
Mr. Anand Sultania
Chief Financial Officer
Oil India Limited
As part of OIL’s digital journey, the invoice management process shall be standardized and the process workflow digitalized to improve team productivity and leverage process automation across the invoice management lifecycle through the Invoice to Pay solution
Sushil Chandra Mishra
Chairman and Managing Director
United Breweries Ltd.
Avaali, a key strategic vendor for UBL, has been instrumental in P2P functional areas. Their long-standing engagement, strong product portfolio, and capabilities in P2P & O2C automation, RPA, Power Apps, and SAP–OpenText VIM position them as a potential industry leader. UBL acknowledges Avaali’s growing strengths in end-to-end P2P and finance
transformation.
 Srividya Rangarajan
Head of Technology
Croma
With the implementation of OpenText Core Archive Solution, Croma saw significant reduction in operational and administration costs by archiving 1.5TB of data. We were able to achieve long term cost effective secured storage, retrieval and management of archived data.
Mr. Anupam Lav
Head Data and Analytics Platform
Sun TV
With this solution, we saw a reduction in our storage as well as system administration costs. We also saw process improvements in our transactional processes. We gained database space by archiving three years of data while retaining online access to archived data via SAP screens. Also, there are no open transactions in SAP
Ananth
Chief Information Officer
Nayara Energy Limited
At Nayara Energy, we are accelerating strategic growth through finance transformation initiatives. Implementing SAP VIM has ensured process excellence and improved productivity. Its true value emerged during the COVID-19 lockdown, enabling flexibility, remote accessibility, and timely vendor processes without compromising compliance, controls, or trust.
Anup Vikal
Chief Financial Officer
Bidco Africa
With Avaali’s implementation, our invoice processing time reduced by 75–85%, now 1–2 days instead of 7. We achieved 55% touchless processing within four months. VIM reports provide strong visibility into liabilities and bottlenecks, enabling better control, faster decisions, and standardized invoice processing rules across locations—delivered through Avaali’s expertise.
Alkane Patel
Head of IT
 Intas Pharmaceuticals Ltd.
After implementing OpenText Vendor Invoice Management for SAP, we now have much better control over our Accounts Payable process. Control and visibility over open GI-IR has increased, invoice processing is more efficient, and challenges around invoice retention and retrieval are resolved. Avaali’s strong expertise ensured smooth implementation and valuable support as we prepare to centralize AP across the Group.
Nikunj Thaker
DGM – IT
Tata Sky
We went live in just 3 1/2 months and the solution has resolved our issues by providing us with a platform for automated and standardized invoice processing. Tata Sky's accounts payable users are very happy using this solution and we have been able to gain a 70-percent increase in efficiency in our Shared Services Center.
Vikas Kapoor
VP Of Finance
Compass Group
Avaali's expertise in OpenText VIM support and upgrade helped us manage our VIM project efficiently, stay compliant, reduce downtime and keep running things smoothly.
Rahul Yadav
Head - Digital & Technology Business Solutions - Asia Pacific & Middle
East
KPTL
Digitization was a key requirement for KPTL, given our diversified operations across 150+ sites in India and 30+ countries. With OpenText VIM, we now have much better control over Accounts Payable. This solution has strengthened process maturity and prepared us to centralize AP across the Kalpataru Group.
Ketan Parikh
CIO
MAS Holdings
With OpenText Archiving and Document Access for SAP, MAS saw major performance gains and a noticeable reduction in storage management costs. Archiving enabled savings of nearly 150 GB, while migrating about 200 GB significantly improved system performance. The project also helped mitigate legal liability through proactive content lifecycle management.
Imran Mohamed Ali
Head of IT Infrastructure and Support
Tata AutoComp Systems
Ltd.
With OpenText Archiving and Document Access for SAP, Tata AutoComp saw major performance improvements and significant reduction in storage management costs. We expect to migrate about 350 GB of documents this year. The project has enabled seamless document retrieval and reduced downtimes across the organization.
Mr. Ranjeet Kadam
Vice President – IT & ERP
Nayara Energy
At Nayara Energy, we moved from a fragmented, laborious Accounts Payable process to SAP Vendor Invoice Management. The platform improved efficiencies, enhanced productivity, simplified operations, and eliminated bottlenecks. Multi-level approvals provide more control and significantly improve cycle time, enabling timely book closure with appropriate governance and records management.
Parthasarathy S
Chief Accounting and Transformation Officer
Bidco Africa
With this implementation, our invoice processing time reduced by 75–85%, now 1–2 days instead of 7. We also achieved 55% touchless processing within four months of go-live. VIM reports give strong visibility into liabilities and bottlenecks, enabling better control, faster decisions, and standardized invoice processing across locations.
Alkane Patel
Head of IT

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