Case Study
Bidco Africa Streamlines Core Processes
Client
Partner
Avaali Solutions
Industry
FMCG
Service
OpenText Extended Digital Workplace for SAP
Introduction
- Bidco Africa Ltd. is a multinational consumer goods company headquartered in Kenya with over 48 different brands and distributorships across 17 countries in the East, Central and Southern African regions.
- – Their products include Edible Oils, Cooking Fats, Margarine, Baking Products, Hygiene Products, Detergents, Laundry Bars and Animal Feeds.
- The Group operates factories across Kenya, Uganda, Tanzania and Madagascar. The company reaches over 350 million consumers across Africa.
What's This Company About?
About Avaali
The Need
The Challenge
Across their shared services business process like Accounts Receivable, payment approval, master data creation etc., Bidco has several challenges such as:
- Non-availability of supportings when required during an audit
- Unstructured content relating to a process delinked from SAP transactions
- Lack of a structured approach to document and records management.
- Bidco had various business documents in the form of paper. Handling paper through the approval process was cumbersome and it was a challenge for them to search for the relevant information in case of any business needs.
Collectively, this led to inefficient processes, consequent loss of productivity, increased costs and high risks with respect to governance and compliance.
Process Overview
Solution
- Consulting engagement from Avaali to understand the current system and business processes, their pain points, their requirements, and the roadmap.
- OpenText Extended ECM for SAP Solutions to enable Bidco to create and maintain SAP master data for Vendor, Customer, Material, Asset and Employee objects.
- Integrate OpenText Vendor Invoice Management with OpenText Extended ECM Solution to digitize incoming invoices and store them in Extended ECM repository
- Avaali has implemented a solution using OpenText Extended ECM, to enable Bidco to create and maintain SAP master data for Vendor, Customer, Material, Asset and Employee objects.
- The implementation was split into 5 phases in order to better suit the business as well as to ease change management. Implementation of the 1st phase of the core OpenText Extended ECM implementation was completed in just 4.5 months. All the five phases together with required custom developments and migration from the legacy system was delivered in 8.5 months.
Benefits
- Bidco has integrated SAP Procurement, Sales, FI and HR business process with OpenText Extended ECM to standardize and streamline its core business process by enriching them with document management functionality. With this solution, they have significantly brought down their cycle time to process and now got greater visibility and accountability of their processes.
- Bidco has leveraged OpenText Enterprise Scan solution and ECM functionality to automate their Accounts Receivable, Bank Reconciliation, Vendor Reconciliation, Customer Reconciliation and Due Payment approval process. With automation, Bidco has streamlined these processes and significantly reduced the cycle time.
- With the implementation of xECM for managing Master Data, they are now able to maintain high quality, accurate master data in SAP with a multi-level approval cycle for the creation of master data. By attaching the supporting documents with the master data, it is now easy to audit in case of any issues.
- With the integration of OpenText VIM with xECM, Bidco is now able to access VIM invoices from the Extended ECM interface and is able to apply retention rules on those invoices
- Bidco has replaced its existing document management system and migrated those documents into the Extended ECM repository. All those documents are now stored securely and can be accessed and searched easily.
Results
Conclusion
Partnering With Avaali
The Impact that Matter
Our solutions delivered measurable business impact, enabling enterprises to achieve faster adoption, cost efficiencies, and operational excellence.
Major cycle time reduction across functions
Accurate, audited master data with approvals
Hear from Brands That Trust Us
Aditya Birla Renewables
Digital transformation isn't just about technology — it's about reimagining how we operate for the future. The Velocious solution has fundamentally elevated our procurement capabilities, delivering the operational agility and intelligence we need to stay ahead in an increasingly complex business landscape. This is more than automation; it's the foundation for our next phase of strategic growth.
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Our collaboration with Avaali went far beyond automation—it was about transforming how we manage accounts payable as a strategic function. By integrating SAP with key third-party systems, they delivered a unified view that enables faster financial decisions, real-time compliance, and improved supplier engagement. What stood out was their ability to align technical execution with business outcomes, ensuring this transformation drives long-term value.
Abhishek Biyani
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On behalf of Tata Projects, I express our sincere appreciation for Avaali's exceptional expertise in automating our accounts payable process. This collaboration reflects our commitment to leveraging cutting-edge technology to enhance operational efficiency. We are already seeing notable improvements in agility, visibility, and governance.
Mandar Thakur Desai
Deputy Chief Information Officer – IT & ERP
Borosil Ltd.
After implementing OpenText Vendor Invoice Management for SAP Solutions, we now have enhanced control over our Accounts Payable process through consolidated invoice processing. Our resources can focus on more value-added tasks with manual steps eliminated. Avaali’s deep expertise in OpenText VIM helped us go live in a quicker time frame.
Mr. Anand Sultania
Chief Financial Officer
Oil India Limited
As part of OIL’s digital journey, the invoice management process shall be standardized and the process workflow digitalized to improve team productivity and leverage process automation across the invoice management lifecycle through the Invoice to Pay solution
Sushil Chandra Mishra
Chairman and Managing Director
United Breweries Ltd.
Avaali, a key strategic vendor for UBL, has been instrumental in P2P functional areas. Their long-standing engagement, strong product portfolio, and capabilities in P2P & O2C automation, RPA, Power Apps, and SAP–OpenText VIM position them as a potential industry leader. UBL acknowledges Avaali’s growing strengths in end-to-end P2P and finance
transformation.
transformation.
Srividya Rangarajan
Head of Technology
Croma
With the implementation of OpenText Core Archive Solution, Croma saw significant reduction in operational and administration costs by archiving 1.5TB of data. We were able to achieve long term cost effective secured storage, retrieval and management of archived data.
Mr. Anupam Lav
Head Data and Analytics Platform
Sun TV
With this solution, we saw a reduction in our storage as well as system administration costs. We also saw process improvements in our transactional processes. We gained database space by archiving three years of data while retaining online access to archived data via SAP screens. Also, there are no open transactions in SAP
Ananth
Chief Information Officer
Nayara Energy Limited
At Nayara Energy, we are accelerating strategic growth through finance transformation initiatives. Implementing SAP VIM has ensured process excellence and improved productivity. Its true value emerged during the COVID-19 lockdown, enabling flexibility, remote accessibility, and timely vendor processes without compromising compliance, controls, or trust.
Anup Vikal
Chief Financial Officer
Bidco Africa
With Avaali’s implementation, our invoice processing time reduced by 75–85%, now 1–2 days instead of 7. We achieved 55% touchless processing within four months. VIM reports provide strong visibility into liabilities and bottlenecks, enabling better control, faster decisions, and standardized invoice processing rules across locations—delivered through Avaali’s expertise.
Alkane Patel
Head of IT
Intas Pharmaceuticals Ltd.
After implementing OpenText Vendor Invoice Management for SAP, we now have much better control over our Accounts Payable process. Control and visibility over open GI-IR has increased, invoice processing is more efficient, and challenges around invoice retention and retrieval are resolved. Avaali’s strong expertise ensured smooth implementation and valuable support as we prepare to centralize AP across the Group.
Nikunj Thaker
DGM – IT
Tata Sky
We went live in just 3 1/2 months and the solution has resolved our issues by providing us with a platform for automated and standardized invoice processing. Tata Sky's accounts payable users are very happy using this solution and we have been able to gain a 70-percent increase in efficiency in our Shared Services Center.
Vikas Kapoor
VP Of Finance
Compass Group
Avaali's expertise in OpenText VIM support and upgrade helped us manage our VIM project efficiently, stay compliant, reduce downtime and keep running things smoothly.
Rahul Yadav
Head - Digital & Technology Business Solutions - Asia Pacific & Middle
East
East
KPTL
Digitization was a key requirement for KPTL, given our diversified operations across 150+ sites in India and 30+ countries. With OpenText VIM, we now have much better control over Accounts Payable. This solution has strengthened process maturity and prepared us to centralize AP across the Kalpataru Group.
Ketan Parikh
CIO
MAS Holdings
With OpenText Archiving and Document Access for SAP, MAS saw major performance gains and a noticeable reduction in storage management costs. Archiving enabled savings of nearly 150 GB, while migrating about 200 GB significantly improved system performance. The project also helped mitigate legal liability through proactive content lifecycle management.
Imran Mohamed Ali
Head of IT Infrastructure and Support
Tata AutoComp Systems
Ltd.
Ltd.
With OpenText Archiving and Document Access for SAP, Tata AutoComp saw major performance improvements and significant reduction in storage management costs. We expect to migrate about 350 GB of documents this year. The project has enabled seamless document retrieval and reduced downtimes across the organization.
Mr. Ranjeet Kadam
Vice President – IT & ERP
Nayara Energy
At Nayara Energy, we moved from a fragmented, laborious Accounts Payable process to SAP Vendor Invoice Management. The platform improved efficiencies, enhanced productivity, simplified operations, and eliminated bottlenecks. Multi-level approvals provide more control and significantly improve cycle time, enabling timely book closure with appropriate governance and records management.
Parthasarathy S
Chief Accounting and Transformation Officer
Bidco Africa
With this implementation, our invoice processing time reduced by 75–85%, now 1–2 days instead of 7. We also achieved 55% touchless processing within four months of go-live. VIM reports give strong visibility into liabilities and bottlenecks, enabling better control, faster decisions, and standardized invoice processing across locations.
Alkane Patel
Head of IT
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