EDITOR’S LETTER
Welcome to the November edition of Illuminar.
This edition carries a story on process mining. We focus on the reasons that make up a good business case for implementing process mining in any enterprise.
This edition features Dhiren Savla, CIO, VFS Global, a leading outsourcing and technology services company for governments and diplomatic missions worldwide. Dhiren provides exciting views on digital transformation good practices in making an enterprise future-proof and evolving from traditional IT service delivery to a more strategic role.
This edition also features Vineet Dwivedi, Global Head – Alcon Global Services & Head AGS India, who shares exciting insights on the top factors in building a matured shared services center. Alcon is an American-Swiss medical company specializing in eye care products.
As always, we look forward to your feedback. I appreciate your enthusiasm. Thank you also for sharing your viewpoints and ideas to make this platform genuinely engaging. We are genuinely grateful, and as they say, sometimes life gets weird. Hang in there; it gets better.
We wish you and your loved ones a safe and cheerful future.
Have a great day and stay safe!
Best regards,
Srividya Kannan
Editor