EDITOR’S LETTER

Welcome to the March edition of Illuminar.

This edition carries a story on Leveraging AI to Deliver Tailored B2B Customer Experiences. We take a look at the importance of personalization in B2B, the challenges of scaling personalization, leveraging AI and driving revenue growth through personalization.

This edition features an article from Mr. Doug Shannon, a global intelligent automation leader. Doug shares interesting insights on how technologies like AI, IoT and Automation will reshape the business landscape.

As always, we look forward to your feedback. Thank you so much for being so enthusiastic. Thank you also for sharing your viewpoints and ideas to make this platform engaging. We are genuinely grateful.

We wish you and your loved ones a safe and cheerful future.

Have a great day and stay safe!

Best regards,

Srividya Kannan

Editor