EDITOR’S LETTER
Welcome to the July edition of Illuminar.
This edition carries a story on leveraging process optimization and automation for shared services. We focus on automation trends in shared services and their impact on enabling a far superior process delivery at much lower costs.
This edition features perspectives from Ms. Deepa Ranjeet, Head of Digital, Group Technology Officer, Mahindra Group, an Indian multinational conglomerate with a presence in agribusiness, automotive, financial services, hospitality among others. Ms. Deepa shares interesting views on leveraging Robotic Process Automation for superior business performance and good practices in RPA implementation.
As always, we look forward to your feedback. Thank you for your enthusiasm. Thank you also for sharing your viewpoints and ideas to make this platform truly engaging. We are truly grateful and as they say, sometimes life gets weird. Hang in there, it gets better.
We wish you and your loved ones a safe and cheerful future.
Have a great day and stay safe!
Best regards,
Srividya Kannan
Editor