EDITOR’S LETTER

This July edition of Illuminar focuses on value creation in Global Business Services. GBS has shifted from being a mere utility to drive costs down towards adding value as a business partner. The cover story features what this value really means and some of the actions that GBS is taking to become a value driver for enterprises.

This edition also features an interview and article from Ramesh Ramakrishnan, GBS and Shared Service – Director & Centre Head, Future Pipe Industries. Ramesh shares his perspectives on how GBS organizations of the future will look like. His article on skill development in GBS provides interesting perspectives on the skills that forward-looking GBS organizations should focus on.

As always, our team has deep gratitude to you, our readers for your feedback and engagement. A big thanks for your enthusiasm, to provide your perspectives on several digital topics that you have experienced. Let’s keep the engagement going and help each other build thought leadership in digital.

Please feel free to write to us if you would like to share your perspectives with our readers and one of our team members will reach out to you to discuss further.

Have a great day!

Best regards,

Srividya Kannan

Editor