Global Business Services in the Digital Business Environment
Global Business Services are now a two-decade old paradigm and digital transformation has infused new energy into this space. At the same time, redefining what has been an extremely successful business paradigm has its own challenges and possible pitfalls. Without adequate and appropriate change management it is quite possible that you may both lose the benefits of the global business services, as well as lose the opportunity of being able to ride the digital transformation wave.
What does it then take to have a global business services delivery in the post-digital world, is a question that takes a serious contemplation and sincere introspection?