EDITOR’S LETTER
Welcome to the December edition of Illuminar.
We hope that 2023 has been a successful year for you and your organization. Here’s wishing you a very Happy and Prosperous New Year!
This edition carries a story on Transforming Customer Loyalty with Holistic Digitalization Strategies. We take a look at the digital imperative of customer loyalty, personalized customer interactions powered by digital, and the power of building loyalty in the digital age.
This edition features perspectives from Mr Rene Dortmundt, Head of International Shared Services at IGT, a global leader in delivering entertaining and responsible gaming experiences. Mr. Rene shares insights on top factors for building and maturing shared services, incentivizing people towards faster enterprise digital adoption, and the evolving role of a GBS leader.
As always, we look forward to your feedback. Thank you so much for being so enthusiastic. Thank you also for sharing your viewpoints and ideas on how to make this platform engaging. We are genuinely grateful.
We wish you and your loved ones a safe and cheerful future.
Have a great day and stay safe!
Best regards,
Srividya Kannan
Editor
