Changing the Shared Service Landscape with Robotic Process Automation
Claude Shannon, the American mathematician and the “Father of the information theory” …
Driving Process Excellence in Accounts Payable with Digital
A famous quote from Henry Ford goes “Paying attention to simple little things that most men neglect makes a few men rich.”
Direct to Consumer Prowess with Digital
Customer expectations and customer behavior is changing and brands are working hard to keep pace. With much of the information available at their fingertips, consumers are in control like never before. It is all about data – brands are expected to have more data about their consumers
New Digital Revenue Streams
According to the IDC study, “One-third of the top 20 firms in industry segments will be disrupted by new competitors within five years,” and that it’s a matter of “transform or perish.” The report also states that 80% of CIO’s will have a plan in place centered….
Creating new digital revenue stream
A famous quote goes “Change is the law of life and those who look only to the past or present are certain to miss the future.” It used to take Fortune 500 companies twenty years to reach a billion dollar valuation.
Risks In A Digital World – Dealing With Insider Threat
Digital Transformation is Board mandate for several enterprises. Digital is reshaping markets, dissolving industry barriers and enabling unprecedented information flow that brings down the cycle time to business.
Customer Journey Maps In Understanding Customer Expectation
The real test of any business is whether it can attract and retain customers. Customers are indeed a very valuable productive resource and are most often the main reasons that prospective clients reach out to enterprises.
So who was digitally transforming in 2015?
Customers are getting increasing digital. Their changing customer experience expectations are driving organizations to respond and hone their digital transformation roadmap.Illuminar recently conducted a poll with it’s growing subscriber base of key opinion leaders to find what digital transformation…
Top 10 List Of Companies Providing Great Customer Service Through Social Media & Other Digital Channels
Common logic would suggest that it’s easier to retain a consumer by serving him well than it would be to acquire a new consumer by promising him something new. And yet most of the customer-centric..
Real Time Business With Digital
The value of real time business is more compelling today than it has ever been. The digital and mobile revolutions have resulted in customers getting most of their information through social networks that drive decisions that they take.