Digital Transformation is Board mandate for several enterprises. Digital is reshaping markets, dissolving industry barriers and enabling unprecedented information flow that brings down the cycle time to business.
The real test of any business is whether it can attract and retain customers. Customers are indeed a very valuable productive resource and are most often the main reasons that prospective clients reach out to enterprises.
Customers are getting increasing digital. Their changing customer experience expectations are driving organizations to respond and hone their digital transformation roadmap.Illuminar recently conducted a poll with it’s growing subscriber base of key opinion leaders to find what digital transformation…
Top 10 List Of Companies Providing Great Customer Service Through Social Media & Other Digital Channels
Common logic would suggest that it’s easier to retain a consumer by serving him well than it would be to acquire a new consumer by promising him something new. And yet most of the customer-centric..
Delivering a great customer experience is beyond just training and empowering customer facing employees. Rather it should be a part of the company’s DNA. he internal structure of a business should be designed in a way that supports in the creation and delivery of excellence in ….
By 2020, half of the world’ s population is expected to be connected to the internet via mobile devices, 90% of the population over 6 years old are expected to have a mobile device and over two-third of then world’ s population
Cracking the Code: Digital Transformation Challenges and ConquestsCTO , Bajaj Auto Consumer Finance Ltd.