New Digital Revenue Streams
According to the IDC study, “One-third of the top 20 firms in industry segments will be disrupted by new competitors within five years,” and that it’s a matter of “transform or perish.” The report also states that 80% of CIO’s will have a plan in place centered….
Creating new digital revenue stream
A famous quote goes “Change is the law of life and those who look only to the past or present are certain to miss the future.” It used to take Fortune 500 companies twenty years to reach a billion dollar valuation.
Risks In A Digital World – Dealing With Insider Threat
Digital Transformation is Board mandate for several enterprises. Digital is reshaping markets, dissolving industry barriers and enabling unprecedented information flow that brings down the cycle time to business.
Customer Journey Maps In Understanding Customer Expectation
The real test of any business is whether it can attract and retain customers. Customers are indeed a very valuable productive resource and are most often the main reasons that prospective clients reach out to enterprises.
So who was digitally transforming in 2015?
Customers are getting increasing digital. Their changing customer experience expectations are driving organizations to respond and hone their digital transformation roadmap.Illuminar recently conducted a poll with it’s growing subscriber base of key opinion leaders to find what digital transformation…
Top 10 List Of Companies Providing Great Customer Service Through Social Media & Other Digital Channels
Common logic would suggest that it’s easier to retain a consumer by serving him well than it would be to acquire a new consumer by promising him something new. And yet most of the customer-centric..
Real Time Business With Digital
The value of real time business is more compelling today than it has ever been. The digital and mobile revolutions have resulted in customers getting most of their information through social networks that drive decisions that they take.
Managing Risks In A Digital World
Digital Risk is business is only becoming wide and more complex. This has now become a Board Level concern for most Large Enterprises. The Risk Management team needs to continuously establish ways to regularly monitor risks
Unified Customer Experience
Delivering a great customer experience is beyond just training and empowering customer facing employees. Rather it should be a part of the company’s DNA. he internal structure of a business should be designed in a way that supports in the creation and delivery of excellence in ….
Transformation In Insurance – The Changing Face Of The Customer
By 2020, half of the world’ s population is expected to be connected to the internet via mobile devices, 90% of the population over 6 years old are expected to have a mobile device and over two-third of then world’ s population