So who was digitally transforming in 2015?
Customers are getting increasing digital. Their changing customer experience expectations are driving organizations to respond and hone their digital transformation roadmap.Illuminar recently conducted a poll with it’s growing subscriber base of key opinion leaders to find what digital transformation…
Top 10 List Of Companies Providing Great Customer Service Through Social Media & Other Digital Channels
Common logic would suggest that it’s easier to retain a consumer by serving him well than it would be to acquire a new consumer by promising him something new. And yet most of the customer-centric..
Real Time Business With Digital
The value of real time business is more compelling today than it has ever been. The digital and mobile revolutions have resulted in customers getting most of their information through social networks that drive decisions that they take.
Managing Risks In A Digital World
Digital Risk is business is only becoming wide and more complex. This has now become a Board Level concern for most Large Enterprises. The Risk Management team needs to continuously establish ways to regularly monitor risks
Unified Customer Experience
Delivering a great customer experience is beyond just training and empowering customer facing employees. Rather it should be a part of the company’s DNA. he internal structure of a business should be designed in a way that supports in the creation and delivery of excellence in ….
Transformation In Insurance – The Changing Face Of The Customer
By 2020, half of the world’ s population is expected to be connected to the internet via mobile devices, 90% of the population over 6 years old are expected to have a mobile device and over two-third of then world’ s population
Launching Project Green
As a socially & environmentally sensitive enterprise, Avaali, encourages its employees to think and address the challenge of reducing our carbon footprint Project Green, is one such initiative in this direction…
Cover Story – Meet The New CDO
Given that digital is here to stay, who in your organization is best placed to play this role? Can the CIO play the role of a CDO? This cover story explores some of these fundamental questions.
The Next Generation Shared Services Organization
Shared services (SSC’s) has been in existence since the 1980’s. They have demonstrated cost efficiencies, productivity improvements and enhanced effectiveness for organizations for quite some time now.
Digital Health – Healthcare Of The Future
A recent study by PwC found that the Indian healthcare delivery system needs to add 3.6 million beds, 3 million doctors and 6 million nurses over the next 20 years. There are only 0.65 doctors, 1.3 nurses and 1.3 hospital beds per 1000 people in this country.
