EDITOR’S LETTER
The world of new channels for enterprises to engage with customers is ever increasing. Going based on some research, the average person is expected to have one interaction with a connected device at least once every 18 seconds.
Right from the personalization of sales and marketing to innovating in customer service and support, enterprises will need to redefine the way they engage with customers to make it more relevant and real time. This edition focuses on some of the enterprise innovations in the customer engagement lifecycle.
We do hope you find this edition useful. Thank you for your on-going feedback and engagement.
Have a lovely day!
Best regards,
Srividya Kannan
Editor.
