Customer Journey Maps In Understanding Customer Expectation
The real test of any business is whether it can attract and retain customers. Customers are indeed a very valuable productive resource and are most often the main reasons that prospective clients reach out to enterprises.
So who was digitally transforming in 2015?
Customers are getting increasing digital. Their changing customer experience expectations are driving organizations to respond and hone their digital transformation roadmap.Illuminar recently conducted a poll with it’s growing subscriber base of key opinion leaders to find what digital transformation…
Top 10 List Of Companies Providing Great Customer Service Through Social Media & Other Digital Channels
Common logic would suggest that it’s easier to retain a consumer by serving him well than it would be to acquire a new consumer by promising him something new. And yet most of the customer-centric..
Real Time Business With Digital
The value of real time business is more compelling today than it has ever been. The digital and mobile revolutions have resulted in customers getting most of their information through social networks that drive decisions that they take.
Managing Risks In A Digital World
Digital Risk is business is only becoming wide and more complex. This has now become a Board Level concern for most Large Enterprises. The Risk Management team needs to continuously establish ways to regularly monitor risks
Unified Customer Experience
Delivering a great customer experience is beyond just training and empowering customer facing employees. Rather it should be a part of the company’s DNA. he internal structure of a business should be designed in a way that supports in the creation and delivery of excellence in ….