Delivering a great customer experience is beyond just training and empowering customer facing employees. Rather it should be a part of the company’s DNA. he internal structure of a business should be designed in a way that supports in the creation and delivery of excellence in ….
By 2020, half of the world’ s population is expected to be connected to the internet via mobile devices, 90% of the population over 6 years old are expected to have a mobile device and over two-third of then world’ s population
A recent study by PwC found that the Indian healthcare delivery system needs to add 3.6 million beds, 3 million doctors and 6 million nurses over the next 20 years. There are only 0.65 doctors, 1.3 nurses and 1.3 hospital beds per 1000 people in this country.
Cracking the Code: Digital Transformation Challenges and ConquestsCTO , Bajaj Auto Consumer Finance Ltd.