CHANGING CUSTOMER EXPECTATION

With the influence of newer technologies, information media, social networks and mobile content, the customers’ expectations have progressively changed over the last few years. All through this year, we will be running a series of polls to track and predict the influence of Organizational Change.

In this edition, we are running a short survey on what are your observations have been on the changing customer behavior. We would appreciate if you can take some time out to fill up this survey and share your insights. Your feedback is pivotal as we start putting together a quintessential annual white-paper on the ‘Decade of Change Management’ to be released in 2017.