In the ever-evolving landscape of enterprise operations, automation is no longer a one-time initiative—it’s a long-term capability. Srividya Kannan, Founder and Director of Avaali Solutions, articulates this shift well in her recent interview: “Automation isn’t an outcome—it’s a capability.” This view reframes automation from isolated pilots to an enterprise-wide mindset that evolves over time—much like a flywheel.