EDITOR’S LETTER
Welcome to the August edition of Illuminar, As India prepares to become the world’s third-largest economy, the conversation is rapidly evolving from growth to strategic self-reliance. In this edition, we explore why the time for technological sovereignty is now—and what it really means for enterprises, policy-makers, and national resilience.
This edition’s cover story, “Trust as the Currency of AI Adoption in B2B Ecosystems,” dives into why AI is no longer just about accuracy—it’s about trust. In B2B ecosystems, where decisions carry financial, regulatory, and reputational weight, explainability and accountability have become the true drivers of adoption. Yet, while most enterprises use AI, only a small fraction have governance frameworks or responsible AI standards in place. This gap creates risks that erode stakeholder and employee confidence alike. The way forward is clear: enterprises that embed transparency, oversight, and responsible practices into their AI systems will not only accelerate adoption but also unlock deeper business value. Trust, ultimately, is the real currency of AI in B2B.
We’re also delighted to feature an insightful interview with Rene Dortmundt, Director – Global Shared Services at Brightstar Lottery. Drawing on his global experience across Europe, the U.S., Brazil, and India, Rene shares practical and strategic advice for enterprises beginning their SSC/GBS journey. From building governance and process ownership to embedding culture and communication, his reflections are a masterclass in how to set up shared services for long-term impact.
As always, we’re incredibly grateful for your continued support of Illuminar. Your feedback, ideas, and engagement continue to shape this platform, and we look forward to hearing your thoughts on this edition.
Wishing you and your families continued success, health, and happiness.
Have a great day and stay safe!
Best regards,
Srividya Kannan
Editor
