Unstructured Processes Resulting In Increased Cost And Process Cycle Time
Founder, Director of Avaali Solutions Pvt Ltd, Ms. Srividya Kannan’s article published in businessfortnight
Avaali Solutions Private Limited a Bangaluru based digital services company with its global footprints in Singapore and UAE firmly believes that digital is going to be the biggest enabler of revenue to the enterprises. Based on its experience and observations over 80% of enterprise processes are unstructured in nature. Consequently, over 80% of the business process is still manually done, resulting in increased cost, process cycle time and less visibility/insight to processes. Keeping this in mind company is heavily investng on its product – ‘Velocious’ – a framework that offers ready to deploy solutions for enterprises.
In an interview company’s founder director Srividya, an MBA from Mumbai University and ICWA, discussed at length about her company background and future plans. Here are the excertps-
Please brief us about your company background and key milestones it has achieved.
Srividya: Well, Avaali is a consulting and professional services company focused on supporting upper mid to large enterprises to create and execute their Digital roadmap. We are headquartered in Bangalore, India. We believe that Digital is going to be the biggest enabler of revenue to enterprises. We support our customers to maximize value from digital and help them translate this value in the form of innovative customer experience, highly engaging customers, internal process efficiencies, reduced costs and delivering our customer’s stated objective. Our teams are completely focused to deliver the best solution to the customer, on time and on budget. Our mission is to enable enterprises to accelerate the execution of their stated business goals with the help of digital tools and technologies. Our spectrum of services not only help enterprises in putting together intelligent internal business processes but also engage with their customers in completely newer ways and provide great customer experience.
We’ve worked with over 120+ large enterprises to leverage digital technologies to help them significantly accelerate process agility and reduce costs. We have subsidiaries in Singapore and UAE and our clients are spread across Asia, Middle East and Africa. We also run a publication called Illuminar. The publication has seen over 60+ monthly editions over the past five years and is read by CXO’s and business leaders globally. In the last 18 months, we’ve invested in our ‘Velocious’ framework that offers ready to deploy solutions for accelerating process agility across operational processes with emerging technologies.
Our foundation principles are not only built on providing best in class solutions to customers but also on some very basic and fundamental values around treating our employees, customers and partners with pride and respect.
Who are your target customer segments and the benefits to their businesses through your platform?
Srividya: Our target customers are large enterprises across industries. Over 80% of enterprise processes are unstructured in nature, with heavy reliance on documents, collaboration with several stakeholders, validations, identifying exceptions and following internal policies for approvals to tackle various exceptions etc. While enterprises invest a lot on structured data applications such as ERP, CRM, SRM, HR etc., the unstructured content and workflows are typically manual in nature. Consequently, over 80% of the business process is still manually done, resulting in increased cost, process cycle time and less visibility/insight to processes. Avaali focuses on solving this problem of unstructured content with emerging technologies such as Robotic Process Automation, Chatbot and Information Management solutions. As a result of our engagement, we’ve brought about process cycle time reduction of over 40% and cost reductions of 35-50%.
Any new innovation you are coming up with?
Srividya: Over the past eighteen months, we’ve invested in a framework called ‘Velocious’. Velocious leverages a confluence of various technologies to offer a set of ready to deploy solutions. We’ve launched the logistics and shipment tracking solution, Supplier Portal, Migration tool and payment approval automation solution under Velocious. We’re working on innovating around OCR technologies to maximize recognition rates and support enterprise digitization initiatives. We’re also innovating in terms of offering new services focused on consulting led performance transformation for large enterprises. Our Velocious Supplier Portal enables superior supplier collaboration and significant procurement cost reduction.
What are your plans for the future in terms of new technologies and strategic expansion?
Srividya : Avaali has a clear path ahead for scale and growth. We’re investing heavily in Velocious framework, that is the next generation platform which converges various technologies to significantly accelerate the pace to business process transformation for large enterprises. We will continue to stay focused on expanding our share of wallet from existing customers as well as deepen our presence amongst enterprise customers in our existing geographies. In addition, we’re also focusing to increase our presence in parts of Europe.