The growth in Robotic Process Automation adoption has also driven the requirement of experienced RPA consultants to help companies adopt RPA successfully. RPA requires both understanding of technology as well as processes.
One of the main challenges for companies looking to implement RPA software is choosing the right processes for automation. An RPA consultant can help you identify which processes are better suited to automate but also the processes that would bring significant ROI to you efforts, by establishing a suitable framework to assess processes for RPA adoption, evaluate suitability, value addition and risks of automating certain processes.
Consultants could also recommend to re-engineer the process in order to maximize the RPA benefits of automation. Hence choosing the right consultant for your RPA automation project is imperative and here are the top criteria to find the right RPA consultant for your business:
RPA Experience & Qualifications: As would be the case for any technology you would want to work with someone that has a vast experience in consulting for and implementing that specific technology. When evaluating RPA consultants, you should look for a partner that has the capability to partner with customers in diverse industries in order to offer a unique combination of expertise in the areas of process improvements with significant bottom line impact.
Industry-Specific Experience: While any RPA consultant will need to begin by assessing your unique business, it will help if they understand your industry. Otherwise, they’ll need to spend a lot of time getting caught up or risk making costly assumptions. This kind of expertise will also help if the processes you wish to automate need to be further optimized first.
Domain-Specific Experience: A good RPA consultant has the right blend of business process domain knowledge, and technical expertise on automation tools to help you in defining the roadmap for automation.
Ideally, you want a consultant who has already completed projects and has helped organizations with specific areas like identifying domain specific business case and have helped in client education.
Finally look for a consultant who can show examples of how they overcame past challenges. Creating RPA solutions and applying them could be difficult, even for the most talented and experienced consultants. Organizations should look for consultants who are ready to overcome initial roadblocks.