Successful Implementation Of Chatbots

A customer service desk was a ubiquitous offering for every service-centered business, and over a period of time these became both inefficient and cost-guzzling endeavors that weren’t quite delivering on the goods. With cost of businesses escalating and bottom-lines shrinking all the time, it was just a matter of time that a new solution would replace the customer service desk.

Chatbot

A simple, round-the-clock, efficient and cost-effective solution is the go-to answer today for the first level of customer interaction. Machine-learning and artificial intelligence have given chatbots a much-vaunted leg-up as they look to solidify their presence and importance in the customer service sphere. Presenting herewith a simple implementation matrix for the implementation of chatbots.