Unified Customer Experience
Delivering a great customer experience is beyond just training and empowering customer facing employees. Rather it should be a part of the company’s DNA. he internal structure of a business should be designed in a way that supports in the creation and delivery of excellence in ….
Transformation In Insurance – The Changing Face Of The Customer
By 2020, half of the world’ s population is expected to be connected to the internet via mobile devices, 90% of the population over 6 years old are expected to have a mobile device and over two-third of then world’ s population
Launching Project Green
As a socially & environmentally sensitive enterprise, Avaali, encourages its employees to think and address the challenge of reducing our carbon footprint Project Green, is one such initiative in this direction…
Cover Story – Meet The New CDO
Given that digital is here to stay, who in your organization is best placed to play this role? Can the CIO play the role of a CDO? This cover story explores some of these fundamental questions.
The Next Generation Shared Services Organization
Shared services (SSC’s) has been in existence since the 1980’s. They have demonstrated cost efficiencies, productivity improvements and enhanced effectiveness for organizations for quite some time now.
Digital Health – Healthcare Of The Future
A recent study by PwC found that the Indian healthcare delivery system needs to add 3.6 million beds, 3 million doctors and 6 million nurses over the next 20 years. There are only 0.65 doctors, 1.3 nurses and 1.3 hospital beds per 1000 people in this country.