EDITOR’S LETTER
Welcome to the March edition of Illuminar, where we explore the digital forces reshaping the landscape of Global Business Services (GBS). As enterprises navigate a world marked by constant disruption and rising customer expectations, the role of GBS has dramatically evolved—from being a back-office efficiency engine to becoming a strategic growth partner at the heart of enterprise transformation.
This edition’s cover story, “Emerging Digital Trends in Global Business Services: Harnessing AI, Automation, and Cloud Integration,” dives deep into how leading organizations are reimagining their GBS functions by converging three pivotal technologies—Artificial Intelligence, Automation, and Cloud. Together, these enablers are unlocking real-time insights, elevating operational agility, and allowing teams to shift from transactional tasks to innovation-led initiatives.
We spotlight how AI is going beyond routine automation to power strategic decision-making through predictive analytics and cognitive automation. Robotic Process Automation (RPA) is simplifying and speeding up rule-based tasks, while cloud platforms offer the scalability and flexibility essential for borderless collaboration and secure data access. The integration of these technologies is not just a trend—it’s the foundation of an intelligent, responsive GBS organization.
In this issue, we are also privileged to feature insights from Mr. Jagan Ramaswami in our guest article section. With decades of experience in driving digital transformation, Mr. Ramaswami brings a unique perspective on how organizations can architect digital-first operations and elevate their business value.
As we look ahead, it is evident that the future of GBS lies in its ability to harness these technologies cohesively—driving better experiences, faster outcomes, and sustainable growth.
We hope you find this edition insightful and inspiring as you continue your journey toward building future-ready digital enterprises.
Have a great day and stay safe!
Best regards,
Srividya Kannan
Editor
