EDITOR’S LETTER

Welcome to the January edition of Illuminar!

This edition carries a story on integration of AI in Shared Services and Global Business Services (GBS) is transforming operational models by automating tasks, enhancing decision-making, and improving scalability. This enables SSC leaders to optimize costs, boost productivity, and provide strategic value to organizations.

This edition features a video interview from Mr. Ankur Chaturvedi, ESG Lead, Emami Ltd. Mr. Ankur shares insights on how digital technologies, including automation and advanced analytics, are revolutionizing operations across industries by streamlining processes and fostering a digital culture. He highlights how these technologies drive efficiency, reduce costs, and empower leaders to deliver greater strategic value to their organizations.

As always, we look forward to your feedback. Thank you so much for being so enthusiastic. Thank you also for sharing your viewpoints and ideas to make this platform engaging. We are genuinely grateful.

We wish you and your loved ones a safe and cheerful future.

Have a great day and stay safe!

Best regards,

Srividya Kannan

Editor