March 2025 Edition
In Focus: Emerging Digital Trends in Global Business Services: Harnessing AI, Automation, and Cloud Integration
Guest Article – Mr. Jagan Ramaswami
Emerging Trends in Shared-Services Transformation GUEST ARTICLE WITH MR. JAGAN RAMASWAMI, Sr. General Manager – Head of Shared Services, Future Pipe Industries Over the past few years, we have witnessed the evolution of India from being a preferred low-cost service outsourcing destination to one where cost-arbitrage no longer figures as the key selling point. Recently […]
Emerging Digital Trends in Global Business Services: Harnessing AI, Automation, and Cloud Integration
In today’s dynamic business landscape, Global Business Services (GBS) and Shared Services functions are rapidly transforming. No longer confined to back-office operations, these functions are evolving into strategic hubs that drive efficiency, innovation, and customer satisfaction. This evolution is fueled by the convergence of advanced technologies—particularly artificial intelligence (AI), automation, and cloud integration.
