Maximize Returns from Robotic Process Automation
Maximize Returns from Robotic Process Automation Robotic Process Automation is a paradigm shifting phenomenon for the global business operations, and requires adequate investment, leadership and vision to be able to deliver on the returns that it promises. Every organization and function that adapts automation does so with the right objectives, and yet we see so […]
How Social CRM Will Improve Your Customer Engagement
How Social CRM Will Improve Your Customer Engagement? With the advent of technological advancement, it has revolutionized the way customer does business with us. It is no longer about the price or product but about the customer experience. It has given rise to an entirely new breed of what we call ‘socially engaged customers.’ To […]
Interview With – Mr. Chris Gunning
INTERVIEW OF THE MONTH INTERVIEW WITH Mr. Chris Gunning, Global Functional Owner – CoE (Accounts & Commercial) Apollo Tyres A successful Global Shared Services SSC/GBS leader and talent/people manager, with significant Finance and Business Transformation experience, Designing, Building and Running operational Global Transaction Processing Centres, Regional Front Desk Service Delivery Centres Centres of Expertise and […]
Delivering Success with RPA
“First get the right people on the bus, the wrong people off the bus, and the right people in the right seats, and then they can figure out where to drive it.”