Global Business Services in the Digital Business Environment
Global Business Services in the Digital Business Environment Global Business Services are now a two-decade old paradigm and digital transformation has infused new energy into this space. At the same time, redefining what has been an extremely successful business paradigm has its own challenges and possible pitfalls. Without adequate and appropriate change management it is […]
New Age Skills For Shared Service Talent
New Age Skills For Shared Service Talent – Guest article by Ramesh Ramkrishnan Shared Services as a concept has proved itself over the past two decades, but while early models focused on cutting costs, standardizing service, and driving effectiveness, today expectations have evolved in a big way. Cost savings are factored in and many SSOs […]
Interview With – Mr. Ramesh Ramakrishnan
INTERVIEW OF THE MONTH INTERVIEW WITH Mr. Ramesh Ramakrishnan, Global Business Services and Shared Services – Director & Centre Head, Future Pipe Industries How do you believe shared services of the future will look like? What will they deliver beyond providing a fixed portfolio of scale services? Shared services is maturing: Large businesses are increasingly […]
Value creation in GBS
“Not everything that can be counted counts, and not everything that counts can be counted”. –Albert Einstein.